Shipping Policy

Last Updated: October 7, 2026

At ProChem Supply, we aim to make ordering professional-grade products simple, reliable, and convenient. This Shipping Policy explains how orders are processed, shipped, and delivered.

Free Shipping

ProChem Supply offers free standard shipping on orders placed through our website.

There is no standard shipping charge added to eligible online orders.

Order Processing

Orders are prepared for shipment as quickly as possible after they are received and payment has been successfully processed.

Processing time may vary depending on factors such as:

  • Product availability

  • Order size

  • Manufacturer or supplier availability

  • Product handling requirements

  • High order volume

  • Holidays or other operational delays

If an unexpected issue affects the processing of your order, we may contact you using the information provided at checkout.

Delivery Times

Delivery times may vary depending on the shipping destination, product availability, order size, carrier schedules, and other factors outside our direct control.

Any estimated delivery date provided during checkout, by email, or through tracking information should be treated as an estimate unless otherwise specifically confirmed.

Weather conditions, carrier delays, supply interruptions, and other circumstances may occasionally affect delivery schedules.

Order Tracking

When tracking information is available, it may be provided after your order has been processed and shipped.

Once a shipment is in transit, tracking updates and estimated delivery dates are generally provided by the shipping carrier and may change during transportation.

Multiple Shipments

Some orders may be shipped in more than one package or from more than one fulfillment location.

If your order is divided into multiple shipments, the packages may arrive at different times.

You will not be charged additional standard shipping fees simply because an order is shipped in multiple packages.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your shipping information before completing checkout.

If you notice an error after placing an order, please contact us as soon as possible. We will make reasonable efforts to update the shipping information before the order is processed or shipped, but changes cannot be guaranteed once shipment has begun.

Undeliverable or Returned Packages

If a shipment is returned because the address provided was incorrect, incomplete, or otherwise undeliverable, please contact us so we can review the order and determine the appropriate next steps.

Additional arrangements may be required before the order can be shipped again.

Damaged Shipments

If your package arrives visibly damaged or the product inside has been damaged during shipment, please contact us as soon as possible.

When contacting us, please provide:

  • Your name

  • Order number

  • Description of the issue

  • Photos of the product and shipping packaging, whenever possible

This information helps our team review and resolve the issue more efficiently.

Depending on the circumstances, we may arrange a replacement, exchange, refund, or other appropriate resolution.

Missing or Lost Shipments

If your order has not arrived within the expected delivery period, or if tracking information indicates delivery but you cannot locate the package, please contact us.

We will review the available shipment information and assist with determining the appropriate next steps.

Changes or Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate requests before the order has been processed or shipped.

Once an order has shipped, changes or cancellations may no longer be possible and the order may need to be handled through our Return & Exchange Policy.

Returns and Exchanges

ProChem Supply offers free returns within 30 days of delivery, and exchanges are permitted.

Please review our Return & Exchange Policy for complete information regarding return eligibility, exchanges, and refunds.

Shipping Questions

If you have any questions about your order, shipment, or delivery, please contact us:

ProChem Supply
Operated by SV Elite LLC
Spartanburg, SC

Phone: (864) 763-9111
Email: info@prochemsupply.com