Privacy Policy

Last Updated: October 7, 2026

ProChem Supply, operated by SV Elite LLC, respects your privacy and is committed to protecting the personal information you provide when using our website, creating an account, applying for a Pro Account, contacting us, or purchasing products.

This Privacy Policy explains what information we may collect, how we use it, when it may be shared, and the choices available to you.

Information We Collect

We may collect personal information that you provide directly to us when you:

  • Place an order

  • Create an account

  • Apply for a Pro Account

  • Contact us

  • Request information about a product

  • Submit a form through our website

  • Communicate with our team

This information may include:

  • Name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

  • Company or business name

  • Job title or business role

  • Account login information

  • Order and purchase information

  • Information submitted as part of a Pro Account application

  • Messages and other information you provide when contacting us

We may also automatically collect certain technical information when you use our website, such as your IP address, browser type, device information, pages viewed, and general website activity.

How We Use Your Information

We may use the information we collect to:

  • Process and fulfill orders

  • Manage payments and transactions

  • Provide order and shipping updates

  • Process returns, exchanges, and refunds

  • Create and manage customer accounts

  • Review and manage Pro Account applications

  • Provide applicable account pricing or benefits

  • Respond to customer questions and support requests

  • Communicate about products, orders, or account activity

  • Improve our website, products, services, and customer experience

  • Maintain website security

  • Detect or prevent fraud, misuse, or unauthorized activity

  • Maintain appropriate business and transaction records

  • Comply with applicable legal and regulatory requirements

Pro Account Information

Customers applying for a Pro Account may be asked to provide business and contact information so we can review and manage their application.

Information submitted through a Pro Account application may be used to:

  • Review account eligibility

  • Create and administer the account

  • Provide applicable professional pricing or account benefits

  • Communicate regarding account status

  • Provide customer service related to the account

Order and Payment Information

When you place an order, we collect the information necessary to process and fulfill your purchase.

Payment information may be processed through third-party payment providers available through our website. These providers may process your information according to their own privacy and security policies.

ProChem Supply does not require customers to provide payment information outside of the approved checkout process unless specifically arranged through an authorized business transaction.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functionality and improve the shopping experience.

Cookies may be used to:

  • Keep products in your shopping cart

  • Maintain account sessions

  • Remember website preferences

  • Support checkout functionality

  • Understand website usage and performance

  • Improve website functionality

  • Support security and fraud prevention

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website features or prevent parts of the online store from functioning properly.

How We Share Information

We may share personal information with trusted third parties when necessary to operate our business and provide services to you.

These may include providers involved in:

  • Website hosting

  • E-commerce functionality

  • Payment processing

  • Order fulfillment

  • Shipping and delivery

  • Email communications

  • Website security

  • Website analytics and performance

  • Business and professional services

We may also disclose information when required by law or when reasonably necessary to protect the rights, property, security, or interests of ProChem Supply, SV Elite LLC, our customers, or others.

We do not disclose personal information to third parties for purposes unrelated to operating our business or providing our services, except where required or permitted by law.

Data Security

We use reasonable administrative and technical measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic communication, or data storage system can be guaranteed to be completely secure.

Customers are also responsible for keeping their account credentials and passwords confidential.

Data Retention

We may retain personal information for as long as reasonably necessary to:

  • Fulfill orders

  • Maintain customer accounts

  • Provide customer service

  • Maintain transaction and accounting records

  • Manage business relationships

  • Resolve disputes

  • Prevent fraud

  • Meet legal or regulatory obligations

Information that is no longer reasonably required may be deleted, anonymized, or otherwise handled in accordance with applicable requirements.

Your Privacy Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These may include the right to request:

  • Access to certain personal information we maintain about you

  • Correction of inaccurate information

  • Deletion of certain personal information

  • Information about how your personal information is used

Some information may need to be retained where necessary for legitimate business, accounting, fraud prevention, contractual, or legal purposes.

To make a privacy-related request, please contact us using the information provided below.

Marketing Communications

If we send promotional or marketing communications, you may choose to stop receiving them by using the unsubscribe option included in the communication or by contacting us.

Please note that even if you opt out of marketing communications, we may still send transactional or service-related communications concerning your orders, account, returns, or other interactions with ProChem Supply.

Third-Party Websites

Our website may contain links to websites or services operated by third parties.

ProChem Supply and SV Elite LLC are not responsible for the privacy practices, security, or content of third-party websites.

We encourage you to review the privacy policies of any third-party website before providing personal information.

Children’s Privacy

Our website and products are intended for customers seeking professional, commercial, maintenance, restoration, cleaning, and related products and services.

We do not knowingly collect personal information from children in violation of applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices, or applicable requirements.

When changes are made, the updated policy will be posted on this page and the Last Updated date will be revised accordingly.

We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions about this Privacy Policy, how your information is handled, or would like to submit a privacy-related request, please contact us:

ProChem Supply
Operated by SV Elite LLC
Spartanburg, SC

Phone: (864) 763-9111
Email: info@prochemsupply.com