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Shipping & Returns Policy
Last Updated: November 2, 2026
At ProChem Supply, we aim to make ordering professional-grade products simple, reliable, and convenient. This Shipping & Returns Policy explains our shipping, delivery, return, exchange, cancellation, and refund procedures for orders placed through prochemsupply.com and shipped within the United States.Shipping & Delivery
Free Standard Shipping
ProChem Supply offers free standard shipping on orders placed through our website and delivered within the United States. There are no standard shipping charges for eligible online orders.Shipping & Delivery Time
Our estimated total shipping and delivery timeframe is 3–5 days from the date your order is placed, including order processing and transportation. Delivery times may occasionally vary due to weather conditions, carrier delays, holidays, or circumstances beyond our control. If an unexpected issue affects your order, please contact our team for assistance.Order Tracking
Once your order has shipped, tracking information will be provided when available so you can monitor your delivery. Tracking updates and estimated delivery dates are supplied by the shipping carrier and may change during transit.Multiple Shipments
Some orders may arrive in separate packages or from different fulfillment locations. If your order is divided into multiple shipments, the packages may arrive at different times. You will not be charged additional standard shipping fees for split shipments.Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address when placing an order. Please carefully review your shipping information before completing checkout. If you notice an error after placing your order, contact us as soon as possible. We will make reasonable efforts to update the address before shipment, but changes cannot be guaranteed once the order has shipped.Undeliverable Packages
If a shipment is returned because the address provided was incorrect, incomplete, or otherwise undeliverable, please contact our team. We will review the situation and determine the appropriate next steps.Missing or Lost Shipments
If your order has not arrived within the expected delivery period, or tracking indicates delivery but you cannot locate the package, please contact us with your order number. Our team will review the available shipment information and assist with resolving the issue.Return & Refund Policy
This Return & Refund Policy applies to all orders placed on prochemsupply.com and shipped to addresses in the United States. ProChem Supply is operated by SV Elite LLC, Spartanburg, SC.Summary
- Return window: 30 days from the date of delivery
- Return cost: Free – we pay return shipping
- Return method: By mail
- Restocking fee: None
- Refund method: Original payment method
- Refund timing: Within 7 days after we receive your return
- Exchanges: Accepted within 30 days of delivery
Returns
You may return any product purchased from prochemsupply.com within 30 days of delivery for a full refund of the product price. You do not need to give a reason for your return. To be eligible, items must be returned in their original condition and original container, unused, with the seal intact where applicable. Items that arrived damaged, defective, or incorrect are always eligible for return (see below).Return Shipping Is Free
Returns are free. We will email you a prepaid return shipping label, and you will not be charged for return shipping. There is no restocking fee.How to Start a Return
- Contact us within 30 days of delivery by email at info@prochemsupply.com or by phone at (864) 763-9111.
- Include your name, order number, the item(s) you want to return, and whether you would like a refund or an exchange.
- We will reply within 1–2 business days with your prepaid return label and return instructions.
- Pack the item securely in its original container and drop the package off with the carrier shown on the label.
