Return & Exchange Policy

Last Updated: October 7, 2026

At ProChem Supply, we want you to feel confident with every purchase. If something is not right with your order, our team is here to help make the return or exchange process as simple as possible.

30-Day Free Returns

We offer free returns within 30 days of delivery on eligible purchases.

If you are not satisfied with your purchase, please contact us within 30 days of receiving your order to begin the return process.

To help us process your return efficiently, items should be returned in their original condition and, whenever possible, with their original packaging.

There is no return fee for approved returns made within the 30-day return period.

Exchanges

We also allow exchanges within 30 days of delivery.

If you ordered the wrong product, size, quantity, or variation, please contact us and our team will assist you with arranging an exchange, subject to product availability.

If there is a price difference between the original item and the replacement item, the difference may be charged or refunded as applicable.

How to Request a Return or Exchange

To request a return or exchange, please contact us at:

Email: info@prochemsupply.com
Phone: (864) 763-9111

Please include the following information when contacting us:

  • Your name
  • Order number
  • Product you would like to return or exchange
  • Reason for the return or exchange
  • Photos of the product or packaging, if the item arrived damaged or incorrect

Our team will review your request and provide the appropriate return or exchange instructions.

Please contact us before sending any product back so we can make sure your return is handled correctly.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.

To help us resolve the issue quickly, please provide your order number along with clear photos of the product and packaging whenever possible.

Depending on the situation, we may arrange a replacement, exchange, or refund.

Condition of Returned Items

Returned products should be in their original condition.

Products that have been significantly used, altered, contaminated, or damaged after delivery may require additional review before a return can be approved.

Some products may also be subject to specific manufacturer, safety, or handling requirements.

If you are unsure whether an item is eligible for return, please contact us before sending it back.

Refunds

Once an approved return has been received and reviewed, the applicable refund will be issued to the original payment method.

Please allow additional time for your bank, credit card company, or payment provider to process and post the refund to your account.

Original processing times may vary depending on the payment provider.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

We will make every reasonable effort to cancel the order before it has been processed or shipped.

If the order has already been shipped, it may be handled through our standard return process after delivery.

Questions About a Return or Exchange?

We are committed to making the process straightforward and providing reliable support before and after your purchase.

For assistance, please contact:

ProChem Supply
Operated by SV Elite LLC
Spartanburg, SC

Phone: (864) 763-9111
Email: info@prochemsupply.com